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ShopTalk20/20 has worked to create and develop a global approach to sales evaluation, assessment and development. We have one of the most experienced teams in the sales evaluation industry. For three decades, ShopTalk20/20 has provided mystery shopping services, sales evaluations and audits, training and development, quality assurance and more to leaders in hospitality, senior living and other sales-generated industries. Our quality evaluators and operations personnel develop a customized approach for each of our clients. We become a part of your team and develop training programs and solutions to make a positive impact on your sales force and goals.

Our Services

Our services are designed with you, our client, in mind. Whether you want to know how your sales team performs or to assist in improving sales performance and development, our team of evaluators will work to give you a detailed, customized view of your sales organization.

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Visionary Training

Does your team perform to its capacity on every inquiry? If the answer is no, let us help raise their level of selling with our onsite training and sales energizers.

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Senior Living

Our strong history of working with Senior Living Communities for over a decade has given us the experience and comprehensive understanding of the Senior Living Industry.

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Do your Sales Managers sell their group rooms and banquet space effectively? From social to corporate leads to associations, our evaluators will paint the picture for you!

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Market Pulse

We know that you’re often curious about your competitors...Do they fade easily? Do they offer concessions? What do they charge for meeting room rental? This information can be valuable when you are competing for an important business opportunity.

What makes us best.

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Our Team

“We Genuinely Care” and we will show you just how much every step of the way.

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Our Dynamic Reporting

Offers comprehensive data that outlines our findings through the evaluation process. The focus is on recognizing strengths and analyzing areas of opportunity to assist teams in taking their sales presentations to the next level.

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Our Strengths

Is in our ability to be a partner with our clients so that we can help bring clarity to their organization and their sales approach.

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One-on One Coaching

“In the Moment” and “In the Know” personalized one-on-one Coaching for all levels of Sales Professionals. This customized training is a valuable investment in the growth and development of individuals.

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Our Mission

We are devoted to partnering with our clients to assure sales excellence and dedicated to the professional development and balanced life of our staff.

Our Vision

Our vision for the future is 20/20 in helping you focus on sales development and skills to assist in improving your bottom line. We offer a customized approach for each client and will serve as your partner in finding clarity in your organization.

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Meet Our Team

Each member of our team, from our administrative team to our owner, develops relationships with our customers. Our company credo is “We Genuinely Care” and we will show you just how much every step of the way.

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Combined Yrs Industry Experience

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Successful Shops per Year

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Customized Solutions

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Want to be a mystery shopper?

ShopTalk20/20 currently has a team of evaluators located throughout the United States. Learn what it takes to become part of our team.